Education

5/90  Ph.D. Robotics, School of Computer Science, Carnegie Mellon University, Pittsburgh, PA.

5/87 MS Knowledge-Based Systems, Mellon College of Science, Carnegie Mellon University, Pittsburgh, PA.  Interdisciplinary degree between Psychology, Computer Science and Mechanical Engineering.

5/83  BS Computer Science, Carnegie Mellon University, Pittsburgh, PA.

Research Interests

The goals of my research are to understand how to design effective systems of people and technology by combining elements of engineering, computer science, psychology and management science. By understanding how to design technology that works with, rather than in spite of people we can be more effective in our work and live more harmoniously with our technological creations. My research projects explore issues ranging from:

• Tools for virtual collaboration;
• Decision support in complex tasks ranging from product design, to driving and military intelligence analysis;
• Decision making in natural work settings;
• Globally distributed design teams and barriers to their effectiveness,
• Telemedicine.

Selected Publications

Drew, D. A. and Hayes, C. C. (2012) “An Exploration of Decision Support for Drivers Inside and Outside the Vehicle” Journal of Human Factors and Ergonomics in Manufacturing and Service Industries. 23(3) May-June.  Wiley. 22(5): 1-17. May, 2012.

Dorneich, M. C.; Mathan, S.; Whitlow, S.; Ververs, P. M. and Hayes, C. C. (2012) Considering Etiquette in the Design of Adaptive Systems, Human Factors and Ergonomics Society Journal of Cognitive Engineering and Decision Making (JCEDM), Special Issue on Innovations in Cognitive Engineering and Decision Making. (In press, Publication scheduled for May, 2012).

Dong, X. and Hayes, C. C. (2012) Uncertainty Visualizations: Helping Designers Decide When they Have Sufficient Information to Make Decisions, Human Factors and Ergonomics Society Journal of Cognitive Engineering and Decision Making, Special Issue on Innovations in Cognitive Engineering and Decision Making, Bisantz, A. M.; Bass, E. J. and Ockerman, J. J. (guest eds.) 6(1): 30-56, March.

Hayes, C. C.; Agogino, A. M.; Goel, A. K.; Regli, W. C. and Tumer, I. Y. (2011)  ”Intelligent Support in Product Design: Looking Backwards, Looking Forwards,” Journal of Computing and Information Science in Engineering, 11(2), pp. 021007-1 through  021007-9,  June.

Hayes, C. C. and Miller, C. A. (eds) (2010). Human-Computer Etiquette: Cultural Expectations and the Design Implications They Place on Computers and Technology,” Taylor & Francis, December 2010.